In 1980 a handful of employees at the Billy Graham headquarters set up a few telephones hoping that the local Crusade telecast would generate a little activity. An overwhelming avalanche of calls caught them by surprise. Within months, 200 telephones were installed and operating at the BGEA headquarters, and telephone centers around the country were opened to cope with the demand.

In December 2003 BG TVTM took its 1 millionth phone call since 1981.

The San Diego Phone Center began in March 2001at Horizon North County, one of only 11 phone centers. Today there are over 44 phone centers throughout the U.S. and Canada. The San Diego Phone Center is one of the biggest centers with 24 phones in use during the telecasts. It takes 40 phone, prayer, and administration volunteers each night to operate the phone center. There is a spot for almost anyone who has a heart for the lost and hurting.

In January 2007 the San Diego Phone Center took its 20,000th phone call, in March 2007 took its 5,000th first time commitment call, and by March 2009 have taken almost 23,000 calls and have prayed with over 5,800 people making first time commitments.

To God the glory!